Should you have any concerns or complaints, please submit these by following the instructions below. Please note photographic
evidence (if referring to product/claim) is required before we can take action.
The certified operator at all times has the right of appeal of decisions by either the auditor or Certification Officer.
An appeal of a non-compliance decision must be filed by the operator within 30 days from the receipt of the notification.
Please refer to the ACOS Appeals section for further information.
Examples of issues you may want to bring to our attention: