Should you have any concerns or complaints, please submit these by following the instructions below. Please note photographic
evidence (if referring to product/claim) is required before we can take action.
At all times, a certified operator has the right to appeal certification decisions by ACO Certification Ltd.
Appeals must be submitted in writing to the office within 30 days from receipt of notification to firstname.lastname@example.org
An appeals committee is to meet and deliberate on the operator’s appeal with all relevant documentation relating to the decision. The committee will then deliberate and decide to sustain or deny the appeal and communicate this to relevant parties accordingly.
Examples of issues you may want to bring to our attention: